Introduction
ATC Spindle Motor is committed to protecting the privacy and security of our customers, distributors, machine builders, and other business contacts worldwide. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information and technical inquiry data when you visit our website, submit a quotation request, communicate with our team, or otherwise engage with us in connection with ATC spindle, CNC router spindle, and machining center spindle solutions.
We recognize that business inquiries in the industrial equipment sector may contain commercially sensitive technical requirements. We therefore seek to process personal information and technical specification data in a responsible, transparent, and secure manner, consistent with applicable data protection laws, including, where relevant, the General Data Protection Regulation and the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Scope of This Policy
This Privacy Policy applies to information collected through our website, quotation request forms, email communications, and other online interactions relating to our products and services. It does not apply to information processed exclusively on behalf of a customer under separate contractual terms, or to third-party websites and services that may be linked from our website.
Information We Collect
Information You Provide Directly
We may collect personal and business contact information that you voluntarily provide to us, including your name, company name, job title, email address, telephone number, country or region, shipping or business address, and any information you include in your message or inquiry.
Technical Inquiry and Quotation Information
To evaluate your application for an ATC spindle configuration and prepare an accurate commercial response through our Request a Quote process, we may collect industrial and technical inquiry information that you choose to submit.
- Spindle type or preferred spindle series
- Power requirements
- Rated speed or RPM range
- Voltage and frequency requirements
- Cooling type
- Tool holder or taper requirements
- Machine model, router model, or machining center model
- Intended application, material type, duty cycle, or operating environment
- Dimensional, mounting, interface, or compatibility requirements
- Requested accessories, optional features, or performance targets
We collect this technical information solely for legitimate business purposes connected with product selection, engineering review, quotation preparation, order follow-up, after-sales support, and related B2B communications. We do not request technical data for unrelated consumer profiling purposes.
Automatically Collected Information
When you access our website, we may automatically collect limited device and usage information, such as IP address, browser type, operating system, referring URL, pages visited, approximate geographic region, date and time of access, and interaction data. This information helps us maintain site performance, improve usability, understand aggregate traffic trends, and protect the website from abuse or unauthorized activity.
How We Use Information
We use inquiry data to assess machine requirements, review compatibility, and deliver accurate commercial and technical support for ATC spindle applications.
- Respond to quotation requests and technical inquiries
- Assess application requirements and recommend suitable ATC spindle solutions
- Prepare and deliver commercial quotations
- Communicate about product compatibility, lead time, logistics, service, and follow-up
- Improve website performance, content relevance, and user experience
- Maintain security, prevent fraud, and detect misuse
- Comply with legal, regulatory, accounting, or contractual obligations
- Establish, exercise, or defend legal claims where necessary
Legal Bases for Processing
For visitors and contacts located in jurisdictions where a legal basis is required, we process personal information on one or more of the following bases:
- Your consent, where required
- Performance of steps requested by you prior to entering into a business relationship or contract
- Our legitimate interests in operating, securing, and improving our website and B2B quotation process
- Compliance with applicable legal obligations
Cookies and Tracking Technologies
We may use cookies, local storage, and similar technologies to ensure basic site functionality, remember user preferences, measure site performance, and understand how visitors interact with our pages.
When you actively choose a language, we use a first-party functional cookie named atc_locale to remember that language preference and to help later visits open the corresponding language version of an equivalent page. This cookie stores only one of our supported language codes, does not store your IP address, country, raw browser language, or identity information, and is not used for advertising, profiling, marketing, or statistical tracking. It may remain for up to about 400 days unless you clear your browser cookies or site data earlier.
If analytics tools such as Google Analytics are enabled in the future, they will be used to evaluate aggregate traffic patterns, page performance, geographic demand trends, and content effectiveness for our international industrial audience. These technologies are not intended by us to infer unrelated personal characteristics or to make automated decisions with legal or similarly significant effects.
Where required by applicable law, we will provide appropriate notice and consent options in relation to non-essential cookies or analytics technologies.
How We Share Information
We do not sell personal information in the ordinary course of our business. We may disclose information only where reasonably necessary to operate our business and fulfill legitimate B2B purposes, including to:
- Website hosting, analytics, and IT service providers
- Customer relationship management, email, or communications service providers
- Logistics, payment, compliance, or professional advisors where required
- Competent authorities, courts, regulators, or law enforcement where required by law
All such disclosures are limited to what is reasonably necessary for the relevant purpose, and we seek to require appropriate confidentiality and security protections where applicable.
International Data Transfers
As we serve global customers, your information may be processed or accessed in countries other than the country in which it was collected. Where applicable law requires safeguards for international transfers of personal data, we will take reasonable steps to implement such safeguards and to process the information in a manner consistent with this Privacy Policy.
Data Security
We maintain reasonable administrative, technical, and organizational measures designed to protect personal information and technical inquiry information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include encrypted transmission over HTTPS/SSL, controlled access to inquiry records, credential management, system monitoring, and internal limitations on access to data on a need-to-know basis.
However, no website, network, or transmission method can be guaranteed to be completely secure, and we therefore cannot warrant absolute security.
Data Retention
We retain personal information and technical inquiry information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including quotation handling, technical review, customer communication, recordkeeping, after-sales support, dispute resolution, and compliance with legal, tax, accounting, or contractual obligations.
In the context of industrial quotation and order discussions, inquiry records may be retained for a reasonable business period to support follow-up communications, technical compatibility review, repeat orders, warranty questions, and historical project reference. When information is no longer needed for these purposes, we will take reasonable steps to delete, anonymize, or securely archive it in accordance with applicable law and operational requirements.
Confidential Technical Information
Because our quotation process may involve machine-specific and process-specific requirements, we treat submitted technical specifications with appropriate commercial sensitivity.
To the extent permitted by applicable law and except where disclosure is required to comply with a legal obligation or is strictly necessary to perform a requested service through a trusted provider operating under appropriate confidentiality obligations, we treat machine design drawings, custom machining requirements, proprietary material information, non-standard spindle customization parameters, interface data, performance targets, and related application documents as confidential business information.
We do not intentionally disclose such information to unrelated third parties, and we seek to protect it with a level of care reasonably appropriate for commercially sensitive B2B technical submissions.
Your Privacy Rights
GDPR Rights
Subject to applicable law, individuals may have the right to request access to personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to certain processing, and data portability. Individuals may also have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.
California Privacy Rights
California residents may have rights, subject to exceptions, including the right to know certain information about personal information collected, used, disclosed, or shared; the right to request deletion; the right to request correction; and the right not to receive discriminatory treatment for exercising applicable privacy rights.
At this time, we do not sell personal information or share personal information for cross-context behavioral advertising in the ordinary course of operating this website.
Third-Party Services and Links
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy, security, or content practices of such third parties. We encourage users to review the privacy policies of any third-party sites they visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or data handling practices. Any updates will be posted on this page with a revised Last Updated date. Where required by law, we will provide additional notice or obtain consent in relation to material changes.
Contact Us
If you have questions about this Privacy Policy, our data handling practices, or the way we process quotation and technical inquiry information, please contact us through our official inquiry channels.
For product-related assistance, you may review our ATC spindle products or submit a request through our Request a Quote page. If your question concerns the use of technical specifications in the quotation process, please mention the relevant spindle type, machine model, or application context so that we can respond more accurately.